FAQ
FAQ
How can I place an order??
Placing an order is easy! Simply browse our website, select the products you want, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
How long does delivery take??
Delivery times may vary depending on your location and the product.mainly your order takes 24hrs day within Nairibi and the neibouring counties but other far counties 2-3 days .We strive to deliver your orders as quickly as possible,
Are the products original and of good quality?
Yes. All our items are carefully selected and tested to meet high-quality standards.
What if a product is out of stock?
You’ll be notified immediately, and we can recommend similar alternatives or let you know when it restocks.
What payment methods do you accept?
We accept a variety of payment methods, including credit cards,mpesa ,airtel money and cash on delivery. Choose the one that suits you best during the checkout process..
Do you offer refunds or returns?
Yes, we have a hassle-free return and refund policy. If you’re not satisfied with your purchase, you can initiate a return request, and we’ll guide you through the process.
Is my personal information safe?
Absolutely. We take data security seriously and have robust measures in place to protect your personal information. Your data is safe with us.
Do you deliver across Kenya?
Yes! We offer fast and secure delivery nationwide.
Do you offer home furnishing packages?
Yes! We can help you fully furnish your space by bringing items to your home and installing them Contact us to get a custom plan and budget.
How can I track my order?
We’ll send you updates via WhatsApp or SMS once your order is dispatched.
DOROMALLShop the best online mall in kenya .